How do I know the condition of the gently worn clothing items?

In order to assist you in buying your clothes, we have developed a system for noting the condition of all of our resale items. It is as follows:
BNWT: these items are brand new with tags
New: these items are new without tags.
Like New: these clothes show no flaws or signs of wear.
Excellent:  These items have been worn a handful of times with minimal wash wear.
Very Good: These clothes have very light fade or pilling as is normal for lightly worn or washed clothing.
Good: these clothes have more wear or pilling, but no stains, rips, tears etc. They also have plenty of life left in them.

At the check out there was a message that said that an item that I had put in my cart was out of stock. Why did it not say that when I was shopping?

The item was not out of stock when you put it in your shopping cart; however, between the time that you put the item in your cart and checked out, someone else had made a purchase of the same item. Items will not be listed "out of stock" until the last item is actually purchased, not when it is placed in the cart. This is done in order to prevent someone from holding an item in their cart which would in turn prevent a customer or a member from purchasing that item.

What if I purchase an item and it is not the right size?

You may return any item in the original condition within seven days of receipt. You will receive credit towards any other item in our store. Postal charges cannot be refunded. Your credit will be processed after we have received the item.

Can I use all of my credit during one shopping trip?

No. You may use partial credits (50%) and other payment method chosen (50%) for each separate purchase.

Can I use my credit towards postage charges?

No. Credit can only be used for items that are being sold in the shop.

How do I know that I am getting fair value for items that I send in to swap for credit?

We have a pricing list as a guide so you can check the pricing guide for the minimum price you can expect to receive for your item/s prior to sending them to us for resale. Our members will receive 50% of our sale price for each item as designated credits. One thing that we will never do is establish a price, give the member their credit, and then raise the price. If we change the price at all it will be to lower an item for sale but credit for the member will not change.

How will I know that you have received my order?

When you have placed your order you will receive a confirmation email with details of your order. We will also provide you with an order number. If you have any questions or concerns regarding your order please contact us or phone us at 03/96360700, and quote your order number.

What happens once my order is confirmed?

Orders will be processed as they are received and will be dispatched within 48 hours unless otherwise stated. All orders received on weekends or public holidays will be processed the next business day. Orders will not be dispatched until full payment has been received. In the case of direct deposits, funds must be cleared before goods are dispatched. You will receive a final email confirming that your order has been dispatched.

When can I expect to receive my order?

Delivery to metropolitan areas within Australian capital cities is usually between 3-5 working days (excluding weekends); please allow a further 7 days for remote areas.

Do you deliver outside Australia?

Yes, we are happy to post to overseas destinations and have listed the prices we charge for standard orders. However in rare circumstances, bulky or large orders may incur an excess shipping fee. You will be contacted prior to shipment if this is the case with your order.

Is it safe to use my credit card on your site?

Shop and Swap 4 Baby uses industry-standard SSL encryption when transferring and receiving customer data exchanged through our site server. All personal and financial data stored on our servers is encrypted.
We protect your data with a 128-bit single-root SSL Certificate, signed by Geocode. This ensures that your credit card and other private information is secure, and cannot be intercepted!

Is my personal information protected?

Yes, we will not share your personal information with other companies, corporations or individuals. We may from time to time use your information to keep you informed of any special offers, however if you do not wish to receive this information we will remove you from the mailing list.